Update - We are currently testing a temporary fix for the error you receive while loading a collection saying it "does not exist", and for collections not showing in the app. We will be releasing the temporary fix for this issue on Friday, August 14 at 7pm Eastern.
Aug 10, 2026 - 09:41 EDT
Identified - We are aware of an issue where you receive an error while loading a collection saying it does not exist. We are also aware of certain collections not showing in the app. Shopify has recently made some significant changes to the way collections work which is preventing certain collections from loading properly. Adding new rules to an existing collection can cause this in some cases as well.
We are currently working on a new release to fix this issue which we hope to have ready soon. We are also looking at possibly releasing a smaller work around in the meantime.
Thank you for your patience while we work towards the new update. If you have questions, please create a support ticket so we can address any concerns you may have.
Jul 30, 2026 - 14:53 EDT
Welcome to the status page for Collection Manager. If there are any known issues with the Collection Manager app, you will be able to view the live status for each feature on this page.
Sorting Collections
Degraded Performance
Full-screen Sort
Degraded Performance
Numeric Sort
Degraded Performance
Random Sort
Degraded Performance
Exporting and Importing
Degraded Performance
Export Sort Order
Degraded Performance
Import Sort Order
Degraded Performance
Duplicating Collections
Degraded Performance
General Duplication
Degraded Performance
General
Degraded Performance
Collection Summaries
Degraded Performance
Combine Collections
Degraded Performance
Compare Smart Collections
Degraded Performance
Compare Custom Collections
Degraded Performance
Preferences
Operational
Documentation
Operational
Feature Requests
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 12, 2026
No incidents reported today.
Aug 11, 2026
No incidents reported.
Aug 10, 2026
Unresolved incident: Issue with Collections Saying "Does not exist" or Not Showing at All.